Donation Center Associate - Fast-Paced Customer Service

Goodwill Industries Group; Goshen (IN); On-site; USD 15,000 - 21,000; Full time

Job summary

Goodwill Industries Group in Goshen, IN is hiring a Full Time Donation Associate to provide exceptional customer service while efficiently receiving, sorting, and pricing donated items. You will greet donors, assist with unloading, and keep the donation area organized, safe, and welcoming, supporting store operations in a fast-paced retail environment.

Join a mission-driven team that upholds core values and the Goodwill mission, with friendly colleagues and opportunities to grow within a

Qualifications

• Excellent customer service and positive donor interactions.
• Friendly, approachable demeanor with professionalism.
• Attention to detail in sorting and pricing donated items.
• Ability to learn donation policies quickly.
• Basic safety and lifting techniques knowledge.
• Capable of working fast-paced environment with accuracy.
• Strong teamwork and communication with colleagues.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price items per guidelines.
• Follow safety protocols to maintain a secure environment.
• Keep donation area clean and organized.
• Document donation intake and report discrepancies to management.
• Collaborate with team to support store operations.
• Other duties as assigned by supervisor.

Skills

Customer service

Teamwork

Attention to detail

Learning policies

Safety awareness

Efficiency

Communication

Job description

Goodwill Industries Group in Goshen, IN is hiring a Full Time Donation Associate to provide exceptional customer service while efficiently receiving, sorting, and pricing donated items. You will greet donors, assist with unloading, and keep the donation area organized, safe, and welcoming, supporting store operations in a fast-paced retail environment.

Join a mission-driven team that upholds core values and the Goodwill mission, with friendly colleagues and opportunities to grow within a