Donation Center Ambassador — Fast, Friendly Service

Goodwill Industries Group; South Bend (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Goodwill Industries Group in South Bend, IN is hiring for a Full Time Donation Associate who greets donors, assists with unloading, and maintains a welcoming donation area while ensuring items are sorted and priced for resale.

You will follow safety protocols, document intake, and collaborate with Store Manager and teammates in a fast-paced retail setting that reflects Goodwill's mission to empower people.

Qualifications

• Excellent customer service, engaging donors.
• Friendly, patient, and professional interactions.
• Detail-oriented sorting and pricing of donations.
• Learn donation policies quickly.
• Know safety protocols to prevent injuries.
• Work well in a fast-paced team.

Responsibilities

• Greet donors and assist with unloading donations.
• Receive, inspect, sort, and price donated items per guidelines.
• Follow safety protocols to maintain a secure environment.
• Keep donation area clean and organized.
• Document donation intake and report discrepancies.
• Support Kaizen for efficiency and workflow improvements.
• Collaborate with team to adapt to priorities.
• Perform other duties as assigned.

Skills

Customer service

Friendliness

Attention to detail

Policy knowledge

Safety awareness

Teamwork

Job description

Goodwill Industries Group in South Bend, IN is hiring for a Full Time Donation Associate who greets donors, assists with unloading, and maintains a welcoming donation area while ensuring items are sorted and priced for resale.

You will follow safety protocols, document intake, and collaborate with Store Manager and teammates in a fast-paced retail setting that reflects Goodwill's mission to empower people.