Donation Center Ambassador

Goodwill of Greater Washington; Falls Church (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Greater Washington is seeking a Donation Attendant to serve as a ambassador for the organization. You will assist donors of household goods in a dynamic outdoor/retail setting and help ensure a positive donor experience.

The role requires excellent customer service, ability to lift up to 50 pounds, record donations, and sort items while following safety procedures. Teamwork and a neat appearance are essential for daily operations.

Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours – per 8 hour shift)
• Ability to lift up to 50 pounds frequently.
• Multilingual with proficiency in English.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.
• Assists truck and driver helper load/unload donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High school diploma or equivalent

Tools

Forklift experience

Basic computer skills

Job description

Goodwill of Greater Washington is seeking a Donation Attendant to serve as a ambassador for the organization. You will assist donors of household goods in a dynamic outdoor/retail setting and help ensure a positive donor experience.

The role requires excellent customer service, ability to lift up to 50 pounds, record donations, and sort items while following safety procedures. Teamwork and a neat appearance are essential for daily operations.