Donation Attendant — Welcome Donors, Sort & Assist Goods

Goodwill of Greater Washington; Gaithersburg (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same day pay

PTO

Life insurance

Dental and vision benefits

Pet insurance

Employee discounts

EAP

401(k) plan with match after 1 year

Job summary

Goodwill of Greater Washington seeks donation attendants to represent the organization and assist donors with household items. You will greet donors, unload donations, record items, and maintain a safe, clean donation area in a fast-paced retail environment.

The role requires physical stamina, the ability to lift up to 50 pounds, and strong customer service skills. Prior forklift or pallet handling experience is a plus, with opportunities for growth and benefits.

Qualifications

• Experience in customer service roles.
• Ability to read, write, and comprehend basic instructions in English.
• Ability to lift up to 50 pounds and move donations.
• Ability to safely operate equipment as required.
• High school diploma or equivalent.
• Multilingual with proficiency in English is a plus.

Responsibilities

• Provides excellent customer service to all guests.
• Greets donors and safely unloads donations from vehicles.
• Records donations accurately.
• Lifts and moves donations up to 50 pounds.
• Operates equipment safely as required by location.
• Keeps donation area clean and free of debris.
• Completes donor receipts and provides copies.
• Sorts donated items into designated categories.
• Follows safety and security practices and reports hazards.
• Maintains a clean, neat uniform and appearance.
• Assists truck and driver helper with loading/unloading donations.
• Performs general housekeeping and other duties as needed.

Skills

Customer service

Verbal communication

Reading & writing English

Physical stamina

Teamwork

Multilingual (English)

Education

High school diploma or equivalent

Tools

Forklift experience

Pallet packing

Job description

Goodwill of Greater Washington seeks donation attendants to represent the organization and assist donors with household items. You will greet donors, unload donations, record items, and maintain a safe, clean donation area in a fast-paced retail environment.

The role requires physical stamina, the ability to lift up to 50 pounds, and strong customer service skills. Prior forklift or pallet handling experience is a plus, with opportunities for growth and benefits.