Donation Ambassador: Friendly Customer Service & Donations

Goodwill-of-Greater-Washington-; Gainesville (VA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Same day pay

Accrued PTO

Paid holidays

Premium holiday pay

Basic life insurance

Short/long term disability

Medical insurance (employee)

Dental

Vision

Pet insurance

Employee discounts

EAP

403(b)/401(k) with match after 1 year

Job summary

Goodwill of Greater Washington is seeking donation attendants who serve as ambassadors, welcoming donors, assisting with unloading donations, recording items at busy donation sites. The role involves standing for long periods, bending, and lifting up to 50 pounds, while maintaining safety and a friendly, professional demeanor.

You will join a supportive team with opportunities for growth and a comprehensive benefits package including same-day pay, accrued PTO, paid holidays, life and disability

Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instructions in English for safety and communication with management.
• Ability to communicate effectively verbally with associates and customers.
• Ability to stand, walk, bend, lift, stoop, climb for prolonged periods (up to 7 hours per 8-hour shift).
• Ability to lift up to 50 pounds frequently.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately records donations.
• Ability to independently lift up to 50 pounds.
• Ability to safely operate manual and/or power equipment.
• Keeps donation area clean and free of debris.
• Completes donor receipts and offers a copy to the donor.
• Sorts donated items into designated categories.
• Follows safety and security practices and reports hazards to management.
• Maintains a clean, neat uniform and appearance.
• Assists truck and driver helper load/unload donations.
• Performs general housekeeping duties.
• Performs other duties as directed.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High school diploma or equivalent

Job description

Goodwill of Greater Washington is seeking donation attendants who serve as ambassadors, welcoming donors, assisting with unloading donations, recording items at busy donation sites. The role involves standing for long periods, bending, and lifting up to 50 pounds, while maintaining safety and a friendly, professional demeanor.

You will join a supportive team with opportunities for growth and a comprehensive benefits package including same-day pay, accrued PTO, paid holidays, life and disability