DoD Major Incident Responder Onsite Technician

Base-2 Solutions, LLC; Camp Springs (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Base-2 Solutions, LLC is seeking a Major Incident Response Technician to support the Major Incident Response Cyber Support Center at Joint Base Andrews in Camp Springs, MD. This full-time, on-site role includes ad-hoc telework and involves managing major IT incidents from identification through resolution in a DoD environment.

The position requires experience in Windows/DOS, networking, and help desk tasks, with a valid CompTIA Security+ certification.

Qualifications

• Experience in a DoD environment is required.
• Strong understanding of network equipment and architecture.
• Excellent written and oral communication skills for stakeholder briefings.
• Must hold a valid CompTIA Security+ certification.
• On-site swing shift 2:00 PM–10:30 PM Tue–Sat; training 7:00 AM–3:30 PM Mon–Fri.

Responsibilities

• Identify and classify major IT incidents and events using data from AFNCR centers and monitoring tools.
• Serve as primary triage contact and coordinate swift responses with internal and external teams.
• Facilitate troubleshooting conference bridges and provide timely status updates to stakeholders.
• Maintain situational awareness and communicate incident status through government channels.
• Drive investigation and root-cause analysis with the problem management team.

Skills

Network fundamentals

DoD environment experience

Incident response

Effective communication

Education

Associate degree in computer science / information systems

Bachelor’s degree (preferred at least 2 years specialized experience)

No degree, 8+ years general experience including specialized

Tools

DOS

Windows

Job description

Base-2 Solutions, LLC is seeking a Major Incident Response Technician to support the Major Incident Response Cyber Support Center at Joint Base Andrews in Camp Springs, MD. This full-time, on-site role includes ad-hoc telework and involves managing major IT incidents from identification through resolution in a DoD environment.

The position requires experience in Windows/DOS, networking, and help desk tasks, with a valid CompTIA Security+ certification.