DoD Major Incident Response Lead

JCS Solutions LLC

Westphalia (MD)

On-site

USD 50,000 - 75,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

401k with employer match

Professional Development Reimbursement

Job summary

JCS Solutions LLC is seeking an experienced Major Incident Response Specialist to manage the full lifecycle of major IT incidents in a DoD environment. You will coordinate with multiple technical teams, lead incident bridge calls, and drive incident resolution to minimize service disruptions.

This role emphasizes strong troubleshooting, stakeholder communication, and adherence to ITIL practices. Onsite swing-shift work (2:00 PM–10:30 PM) requires a 30-day training period, with a compensation

Qualifications

Active Secret Security Clearance required.
Minimum of two years of experience supporting a DoD environment.
Experience managing incident management processes in an enterprise IT environment.
Experience providing phone and in-person IT support for email systems, directory services, Windows applications.
Strong knowledge of ITIL-based incident and problem management practices.

Responsibilities

Monitor, identify, assess, and manage major IT incidents and events, leading response efforts.
Serve as primary contact for major incidents, coordinating cross-functional teams.
Provide timely communications and reporting to stakeholders including government leadership.
Investigate incidents, perform root cause analysis, and document findings.
Provide end-user support for hardware, software, and enterprise apps.
Identify trends and drive service improvements and resilience initiatives.
Maintain accurate incident records and operational documentation.