Engagement Director — DoD Customer Success & Strategy

Zendr; Arlington (VA); On-site; USD 162,000 - 198,000; Full time

Job summary

A modern tech vendor is seeking an experienced Engagement Director to lead customer success initiatives across the Department of Defense. This senior, strategic role is responsible for embedding the platform into key workflows, ensuring measurable impact. Candidates should have over 8 years of experience in customer success or program management within the federal sector, alongside a proven record of managing complex, data-driven programs. This is a full-time position based in Arlington, Virginia.

Qualifications

• 8+ years of experience in customer success, consulting, or program management within the federal or defense sector.
• Deep understanding of the Department of Defense landscape.
• Proven ability to manage complex, data-driven programs with measurable outcomes.

Responsibilities

• Serve as the primary relationship owner for senior DoD stakeholders.
• Partner with program offices to translate mission requirements into actionable use cases.
• Develop strategic account plans focused on customer retention, renewal, and growth.

Skills

Customer success

Consulting

Program management

Data-driven program management

Relationship management

Tools

Enterprise software

Analytics tools

Decision-support tools

Job description

A modern tech vendor is seeking an experienced Engagement Director to lead customer success initiatives across the Department of Defense. This senior, strategic role is responsible for embedding the platform into key workflows, ensuring measurable impact. Candidates should have over 8 years of experience in customer success or program management within the federal sector, alongside a proven record of managing complex, data-driven programs. This is a full-time position based in Arlington, Virginia.