DoD Cloud TAM — Strategic, Mission-Critical Support

Amazon Web Services (AWS); Arlington (VA); On-site; USD 154,000 - 208,000; Full time

Job summary

AWS Enterprise Support is seeking a Sr Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers. You will own the support strategy for a portfolio of DoD customers, lead architecture discussions, and coordinate incident response across AWS service teams.

You will guide customers on operating AI/ML workloads, perform Well‑Architected reviews, and develop cloud adoption roadmaps aligned to mission objectives, traveling as needed for on‑site

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Bachelor’s degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
• Current, active TS/SCI US Government Security Clearance

Responsibilities

• Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders
• Own and execute the support strategy for a portfolio of DoD customers
• Advise mission owners on operating AI and ML workloads, including agent activation readiness, governance, and human oversight
• Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience
• Lead incident management efforts as the customer’s advocate — coordinating cross‑team resolution and delivering root cause analysis
• Guide customers through architecture decisions using the AWS Well‑Architected Framework and security best practices
• Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives
• Collaborate with AWS service teams to influence product improvements based on customer needs
• Communicate complex technical trade‑offs clearly to both engineering teams and senior decision‑makers

Skills

Distributed applications

Technical engineering

Security clearance TS/SCI

DoD customer engagement

Education

Bachelor’s degree / CASP+ / CCSP / Cloud+ / CSSLP

Job description

AWS Enterprise Support is seeking a Sr Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers. You will own the support strategy for a portfolio of DoD customers, lead architecture discussions, and coordinate incident response across AWS service teams.

You will guide customers on operating AI/ML workloads, perform Well‑Architected reviews, and develop cloud adoption roadmaps aligned to mission objectives, traveling as needed for on‑site