DoD Cloud TAM | Strategic Architect & Incident Lead

Amazon Inc.; Denver (CO); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

RSU eligibility

Sign-on bonus

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager for US Federal enterprise support, focused on DoD customers. The TAM will build trusted executive relationships, drive proactive reviews, and coordinate cross-team responses to ensure mission readiness in cloud deployments.

The role requires a US citizenship and active TS/SCI clearance, with up to 10% travel. Based in Denver, CO, with Arlington, VA as an alternative site. Strong communication and architecture skills are essential.

Qualifications

• Current, active TS/SCI US Government Security Clearance.
• Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience.
• 2+ years of technical engineering experience (cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment).

Responsibilities

• Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders.
• Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience.
• Lead incident management efforts as the customer's advocate—coordinating cross-team resolution and delivering root cause analysis.
• Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices.
• Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives.
• Collaborate with AWS service teams to influence product improvements based on customer needs.
• Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers.

Skills

Security clearance

Cloud infrastructure

Networking

Communications

Education

Bachelor's degree in CS/Engineering/Math

Tools

AWS services

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager for US Federal enterprise support, focused on DoD customers. The TAM will build trusted executive relationships, drive proactive reviews, and coordinate cross-team responses to ensure mission readiness in cloud deployments.

The role requires a US citizenship and active TS/SCI clearance, with up to 10% travel. Based in Denver, CO, with Arlington, VA as an alternative site. Strong communication and architecture skills are essential.