DoD-Cleared On-Site Desktop Support Technician

Leidos; Virginia Beach (VA); On-site; USD 36,000 - 37,000; Full time

Job summary

Leidos in Virginia Beach is seeking a Mid-level Desktop Support Technician to deliver direct desk-side IT support for a government site. The role focuses on troubleshooting, repairing IT devices, and ensuring prompt ticket resolution within SLRs. Expect work at a government facility and light travel as needed.

Qualifications include US Citizenship, DoD Secret clearance, and Security+ or higher. Proficiency with Windows 10 and service desk tools is required, with strong customer service and

Qualifications

• HS diploma with 4+ years of prior relevant experience.
• Valid DoD 8570 IAT Level II: Security+ or higher Certification.
• US Citizen with active DoD Secret Clearance.
• Experience with Microsoft Windows OS, version 10.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.

Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
• Ensure proper ticket-handling according to guidelines set in place.
• Troubleshoot and resolve user computer issues including hardware and software-related concerns.
• Ensure customer-related tasks are completed within the timeline set.
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
• Assist other technicians in resolving complex issues.

Skills

Customer service

Oral & written communication

Desk-side support

IT enterprise operations

Windows 10 proficiency

Education

HS diploma

Tools

HP Service Manager

Remedy

Job description

Leidos in Virginia Beach is seeking a Mid-level Desktop Support Technician to deliver direct desk-side IT support for a government site. The role focuses on troubleshooting, repairing IT devices, and ensuring prompt ticket resolution within SLRs. Expect work at a government facility and light travel as needed.

Qualifications include US Citizenship, DoD Secret clearance, and Security+ or higher. Proficiency with Windows 10 and service desk tools is required, with strong customer service and