Document Production Workflow Specialist

RRD; Wheeling (WV); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition assistance

Job summary

RRD is seeking a Document Production Workflow Coordinator to deliver exceptional client service through accurate document production in a high-volume setting. The role requires advanced software aptitude, proofreading, formatting, and quality assurance, with training responsibilities and shift coordination.

A Bachelor’s degree and 3 years of office experience are preferred; strong MS Office skills and attention to detail are essential for success in this role.

Qualifications

• Bachelor’s degree or equivalent with years of experience able to substitute
• Minimum of 3 years prior office experience, proofreading, word processing or document production experience
• Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client
• MS Office (Word, Excel, PowerPoint) certification desired
• Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices
• Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources
• Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner
• Ability to work in a fast-paced, deadline driven team environment
• Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions
• Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
• Communicate with team members, Lead, Supervisor, Manager and/or Client on job or deadline issues
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines
• Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
• Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
• Detects formatting and compositional errors in documents; verifies citations are properly formatted
• Checks corrected proofs of documents against mark-up for comparison and quality assurance
• Adheres to and monitors team members' adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment.
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness and service
• Trains more junior staff members, as needed
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner
• Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
• Facilitates team's adherence to company policies (conduct, attire, performance, attendance)
• Works collaboratively, demonstrating open and flexible communication, within and across team members
• Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
• Interact with clients in person, over the phone or electronically.
• Adhere to company policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Attention to detail

Communication skills

Deadline oriented

Team collaboration

Customer service

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

RRD is seeking a Document Production Workflow Coordinator to deliver exceptional client service through accurate document production in a high-volume setting. The role requires advanced software aptitude, proofreading, formatting, and quality assurance, with training responsibilities and shift coordination.

A Bachelor’s degree and 3 years of office experience are preferred; strong MS Office skills and attention to detail are essential for success in this role.