Document Production Specialist (2nd Shift)

RRD; Columbus (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Employer discounts

Job summary

RRD seeks a Document Production Workflow Coordinator to deliver high-quality document production in a fast-paced environment, ensuring accuracy in proofing, formatting, and conversions while coaching teammates when needed.

The 2nd shift runs Monday–Friday 4pm–1am ET; strong software aptitude and client-focused service are essential. You will coordinate workflows, monitor quality, and support team training to meet client expectations.

Qualifications

• Bachelor's degree or equivalent with years of experience able to substitute.
• Minimum of 3 years of related office experience with document production and preparation.
• Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples).
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner.

Responsibilities

• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester.
• Seeks alternate solutions to deadline requests, as needed
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• Creates and edits documents, mail merges, charts, graphs, tables, etc.
• Scans and cleans up documents utilizing scanner equipment and appropriate software
• Converts and cleans documents from other software applications
• Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness, and service

Skills

Communication skills

Team collaboration

Deadline-driven

Independent work

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

PowerPoint

Excel

Visio

Job description

RRD seeks a Document Production Workflow Coordinator to deliver high-quality document production in a fast-paced environment, ensuring accuracy in proofing, formatting, and conversions while coaching teammates when needed.

The 2nd shift runs Monday–Friday 4pm–1am ET; strong software aptitude and client-focused service are essential. You will coordinate workflows, monitor quality, and support team training to meet client expectations.