Document Production Lead – Drive Team & Quality

RRD; Wheeling (WV); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Disability insurance

401(k) with match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

Williams Lea by RRD is seeking a Document Production Supervisor to lead day-to-day operations across document production, word processing, and proofreading. The role supports client needs, ensures high-quality service delivery, and manages the team to meet deadlines.

The successful candidate will have a Bachelor’s degree or equivalent, 2+ years supervising experience in a large corporate setting, and 3+ years in legal document production or word processing.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 2+ years’ experience supervising, preferably in a legal, banking or other large corporate environment preferred.
• 3+ years’ experience in legal document production or legal word processing preferred.
• Advanced knowledge of MS Office with ability to create, format, edit charts, graphs, styles, table of contents, macros, etc.
• Strong grammar and composition rules for editing and proofreading.
• Use of manager self-service systems and experience with centralized HR functions preferred.
• Basic financial understanding of how day-to-day decisions impact P&L.
• Ability to foster a team culture of high performance and continuous improvement for client satisfaction.
• Excellent client service skills with a service-minded approach.

Responsibilities

• *Supervise the team’s day-to-day work assignments in document production services and related tasks to ensure timely, accurate completion
• *Ensure quality service delivery through SOPs, account plan alignment, and achieved metrics for client satisfaction
• *Respond to customer inquiries promptly and communicate solutions to prevent issues
• *Manage employee lifecycle including interviewing, onboarding, training, and off-boarding
• *Ensure compliance with policies, SLAs, and quality standards
• *Provide ongoing performance feedback and regular team meetings
• *Schedule staffing based on workloads and allocate resources by shift
• *Prepare administrative reports related to people and production
• *Support manager with P&L considerations and overtime management
• *May assist with CSR/QBR preparation and client reviews
• *Maintain strong knowledge of client business and cross-train the team
• *Foster teamwork to optimize service delivery
• *Mentor more junior staff as needed
• *Handle sensitive/confidential documents responsibly

Skills

Supervising

Client service

Communication

Grammar & proofreading

Team leadership

Multitasking

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Macros

Job description

Williams Lea by RRD is seeking a Document Production Supervisor to lead day-to-day operations across document production, word processing, and proofreading. The role supports client needs, ensures high-quality service delivery, and manages the team to meet deadlines.

The successful candidate will have a Bachelor’s degree or equivalent, 2+ years supervising experience in a large corporate setting, and 3+ years in legal document production or word processing.