Document Center Specialist - Print, Mail & Operations

Baystate Health; Springfield (MA); On-site; USD 59,572,000 - 80,460,000; Full time

Job summary

Baystate Health's Springfield, MA site seeks a full-time Document Center Specialist to join the Computer Operations and Document Center team. The role blends print production, mail processing, document preparation, and equipment support in a fast-paced environment.

The incumbent coordinates high-volume print/mail work, operates printers, handles binding/finishing, and ensures timely, accurate distribution of materials with a focus on quality and deadlines.

Qualifications

• High school diploma or equivalent.
• 3+ years of related experience.
• Knowledge of production printing and mailing processes.
• Knowledge of USPS regulations and rates.
• Proficiency with Microsoft Office Suite and Windows.
• Excellent communication, interpersonal, and organizational skills.
• Ability to manage multiple priorities while following detailed procedures.
• Experience with Adobe, InDesign, PitStop, Fiery, Command WorkStation preferred.

Responsibilities

• Plan and coordinate high-volume print and mail production.
• Operate high-volume printers and perform binding, finishing, document preparation, inspection, and assembly.
• Use production software such as Adobe, InDesign, PitStop, Fiery, and/or Command WorkStation.
• Maintain production schedules and organized workflows to meet deadlines and minimize errors.
• Process outgoing USPS, UPS, and FedEx mail, including certified and bulk mailings.
• Operate file-based mailing systems and ensure 2D barcode files are processed accurately.
• Coordinate special projects and large-volume mailings with internal customers and external vendors.
• Maintain postal accounts, mailing permits, and postage balances.
• Process, scan, and distribute incoming mail to appropriate departments.
• Distribute print materials and mail to employees and designated locations.
• Provide backup support to the scanning function.
• Inspect and troubleshoot convenience copiers to ensure quality and reliability.
• Maintain supply inventories and records for management reporting.
• Perform routine equipment maintenance and communicate service needs promptly.
• Provide reception and general office support as needed.
• Create employee ID badges and provide coverage for Print Production Coordinators.
• Prepare and barcode Amisys output for mailing.
• Manage associate assignments in Uniflow.
• Respond to and coordinate equipment service calls.
• Partner with Office Services to support inventory and fulfillment needs.
• Track and post department metrics to SharePoint.
• Communicate operational issues effectively and promptly to management.

Skills

Production printing

Mailing processes

Customer service

Microsoft Office

Windows

Education

High School Diploma

Tools

Adobe InDesign

PitStop

Fiery

Command WorkStation

Job description

Baystate Health's Springfield, MA site seeks a full-time Document Center Specialist to join the Computer Operations and Document Center team. The role blends print production, mail processing, document preparation, and equipment support in a fast-paced environment.

The incumbent coordinates high-volume print/mail work, operates printers, handles binding/finishing, and ensures timely, accurate distribution of materials with a focus on quality and deadlines.