Senior Manager, Document Services & Operations

Devoted Health Services, Inc; Waltham (MA); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

Health plan

Paid time off

Stock options

401K

Parental leave

Job summary

Devoted Health Services, Inc. in Waltham, MA, seeks a Senior Manager, Document Services to own daily operations and long-term strategy for Inbound Correspondence and Outbound Print Production.

You’ll lead cross-functional teams, manage vendor relationships and the department budget, and ensure regulatory compliance across all documents entering or leaving the organization. You will bridge membership operations with Product, Technology and Care delivery, building scalable, auditable processes,

Qualifications

• 7+ years in operations or related field.
• Experience scaling programs with durable systems.
• Strong analytical skills and reporting.
• Ability to influence across teams.
• Comfort with AI tools in day-to-day work.
• Managed vendor relationships and budgets.

Responsibilities

• Own operating model for Inbound Correspondence and Print Production.
• Build capacity and forecasting plans.
• Develop durable tooling and dashboards.
• Use AI reporting to drive changes.
• Represent Documents Services to Product and Tech.
• Collaborate with Compliance and other teams.
• Manage vendor relationships and budgets.

Skills

Operations leadership

Forecasting planning

Data analytics

AI tooling usage

Stakeholder management

Cross-functional leadership

Tools

POD platforms

Print workflows

Vendor platforms

Job description

Devoted Health Services, Inc. in Waltham, MA, seeks a Senior Manager, Document Services to own daily operations and long-term strategy for Inbound Correspondence and Outbound Print Production.

You’ll lead cross-functional teams, manage vendor relationships and the department budget, and ensure regulatory compliance across all documents entering or leaving the organization. You will bridge membership operations with Product, Technology and Care delivery, building scalable, auditable processes,