Document Center & Print Operations Lead

8510 Health New England, Inc.; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Baystate Health in Springfield, MA is seeking a Document Center Specialist to manage high-volume print and mail production from design to final distribution. You will operate printers, handle finishing, and ensure quality and deadlines are met while coordinating with internal customers and vendors.

The role requires proficiency in production software, USPS/process management, and strong communication. You will also support scanning, office tasks, and equipment services in a fast-paced

Qualifications

• High school diploma or equivalent required.
• 3+ years of related experience.
• Knowledge of production printing and mailing processes.
• Knowledge of USPS regulations and rates.
• Proficiency with Microsoft Office Suite and Windows.
• Strong analytical, problem-solving, organizational, and project management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple priorities while following detailed procedures.
• Experience with Adobe, InDesign, PitStop, Fiery, Command WorkStation, PlanetPress, or FusionPro preferred.
• Valid driver’s license required.

Responsibilities

• Coordinate high-volume print and mail production schedules and workflows.
• Collaborate with customers on design, production, and distribution of printed materials.
• Operate high-volume printers, perform binding, finishing, and document preparation.
• Use production software such as Adobe, InDesign, PitStop, Fiery, and/or Command WorkStation.
• Manage mail processing including USPS, UPS, and FedEx shipments and 2D barcode files.
• Provide backup scanning support and maintain supply inventories.
• Support reception and general office tasks and coordinate equipment service calls.

Skills

High attention to detail

Multitasking

Communication skills

Project management

Analytical skills

Customer service

Knowledge of production printing

Mail processing experience

Microsoft Office Suite

Windows proficiency

Education

High School Diploma (Required)

Tools

Adobe InDesign PitStop Fiery Command WorkStation PlanetPress FusionPro

Job description

Baystate Health in Springfield, MA is seeking a Document Center Specialist to manage high-volume print and mail production from design to final distribution. You will operate printers, handle finishing, and ensure quality and deadlines are met while coordinating with internal customers and vendors.

The role requires proficiency in production software, USPS/process management, and strong communication. You will also support scanning, office tasks, and equipment services in a fast-paced