Document Center Operator

8510 Health New England, Inc.; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Baystate Health in Springfield, MA is seeking a Document Center Specialist to manage high-volume print and mail production from design to final distribution. You will operate printers, handle finishing, and ensure quality and deadlines are met while coordinating with internal customers and vendors.

The role requires proficiency in production software, USPS/process management, and strong communication. You will also support scanning, office tasks, and equipment services in a fast-paced

Qualifications

• High school diploma or equivalent required.
• 3+ years of related experience.
• Knowledge of production printing and mailing processes.
• Knowledge of USPS regulations and rates.
• Proficiency with Microsoft Office Suite and Windows.
• Strong analytical, problem-solving, organizational, and project management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple priorities while following detailed procedures.
• Experience with Adobe, InDesign, PitStop, Fiery, Command WorkStation, PlanetPress, or FusionPro preferred.
• Valid driver’s license required.

Responsibilities

• Coordinate high-volume print and mail production schedules and workflows.
• Collaborate with customers on design, production, and distribution of printed materials.
• Operate high-volume printers, perform binding, finishing, and document preparation.
• Use production software such as Adobe, InDesign, PitStop, Fiery, and/or Command WorkStation.
• Manage mail processing including USPS, UPS, and FedEx shipments and 2D barcode files.
• Provide backup scanning support and maintain supply inventories.
• Support reception and general office tasks and coordinate equipment service calls.

Skills

High attention to detail

Multitasking

Communication skills

Project management

Analytical skills

Customer service

Knowledge of production printing

Mail processing experience

Microsoft Office Suite

Windows proficiency

Education

High School Diploma (Required)

Tools

Adobe InDesign PitStop Fiery Command WorkStation PlanetPress FusionPro

Job description

RESPONSIBILITES:

• The Document Center Specialist supports the efficient, accurate, and cost-effective production and distribution of critical business materials. This hands-on role combines print production, mail processing, document preparation, equipment support, and customer service in a fast-paced environment. In this role, you’ll work closely with internal customers and external vendors to coordinate projects from design and production through final distribution, while ensuring quality, accuracy, and deadlines are consistently met.


• Document Center Operations Plan and coordinate high-volume print and mail production.


• Partner with customers on the design, production, and distribution of printed materials.


• Operate high-volume printers and perform binding, finishing, document preparation, inspection, and assembly.


• Use production software such as Adobe, InDesign, PitStop, Fiery, and/or Command WorkStation.


• Maintain production schedules and organized workflows to meet deadlines and minimize errors.


• Mail Processing Process outgoing USPS, UPS, and FedEx mail, including certified and bulk mailings. Operate file-based mailing systems and ensure 2D barcode files are processed accurately. Operate and maintain mail processing equipment, including mail inserters, addressers, and Paragon equipment. Coordinate special projects and large-volume mailings with internal customers and external vendors. Maintain postal accounts, mailing permits, and postage balances. Process, scan, and distribute incoming mail to appropriate departments.


• Document & Office Support Distribute print materials and mail to employees and designated locations. Provide backup support to the scanning function. Inspect and troubleshoot convenience copiers to ensure quality and reliability. Maintain supply inventories and records for management reporting. Perform routine equipment maintenance and communicate service needs promptly.


• Cross-Functional Support Provide reception and general office support as needed. Create employee ID badges and provide coverage for Print Production Coordinators. Prepare and barcode Amisys output for mailing. Manage associate assignments in Uniflow. Respond to and coordinate equipment service calls. Partner with Office Services to support inventory and fulfillment needs. Track and post department metrics to SharePoint. Communicate operational issues effectively and promptly to management.

SCHEDULE:

Full-time 9:00am-5:30pm, Monday through Friday Rotating Saturday shift, 3 hours, any time after 1pm

LOCATION:

1 Monarch Place Springfield, MA

QUALIFICATIONS

• High school diploma or equivalent.


• 3+ years of related experience.


• Knowledge of production printing and mailing processes.


• Knowledge of U.S. Postal Service regulations and rates.


• Proficiency with Microsoft Office Suite and Windows.


• Strong analytical, problem-solving, organizational, and project management skills.


• Excellent communication, interpersonal, and negotiation skills.


• Ability to manage multiple priorities while following detailed procedures.


• Experience with one or more of the following preferred: Adobe, InDesign, PitStop, Fiery, Command WorkStation, PlanetPress, or FusionPro.


• Valid driver’s license required.


• Education: High School Diploma (Required)


• Certifications: Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $20.79 - $23.90 - $28.08

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield