DMV Customer Support Specialist

State of North Carolina - Department of Transportation; North Carolina; On-site; USD 41,000 - 72,000; Full time

Job summary

State of North Carolina - Department of Transportation is seeking an Administrative Specialist II (S) for the DMV Customer Contact Center in Bladen County, NC. The role focuses on resolving inquiries via phone and email, applying knowledge of vehicle titling, licensing, and driver services, while preparing detailed reports.

The ideal candidate has a high school diploma/GED with four years of related administrative experience and strong skills in Microsoft applications, data interpretation, and

Qualifications

• High school diploma or GED and four years of related administrative experience.
• Experience analyzing, interpreting, and evaluating information.
• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
• Experience with customer service by phone and/or in person with diverse clientele.
• Experience in Microsoft applications and/or mainframe databases.

Responsibilities

• Respond to customer inquiries via telephone and email from the DMV Customer Contact Center.
• Provide accurate information and resolve complex/unresolved situations.
• Prepare necessary reports.
• Explain policies and procedures to customers.

Skills

Customer service

Data interpretation

Policy explanation

Microsoft applications

Report preparation

Education

High school diploma or GED

Tools

Mainframe databases

Microsoft Office

Job description

State of North Carolina - Department of Transportation is seeking an Administrative Specialist II (S) for the DMV Customer Contact Center in Bladen County, NC. The role focuses on resolving inquiries via phone and email, applying knowledge of vehicle titling, licensing, and driver services, while preparing detailed reports.

The ideal candidate has a high school diploma/GED with four years of related administrative experience and strong skills in Microsoft applications, data interpretation, and