Vehicle Title & Registration Specialist

State of North Carolina - Department of Transportation; North Carolina; Sur place; USD 39 000 - 69 000; Plein temps

Résumé du poste

The State of North Carolina Department of Transportation seeks a Program Coordinator I (S) to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with vehicle registrations and related transactions.

The role requires strong technical, administrative, and customer service skills, along with knowledge of NC General Statutes, policies, and procedures guiding titles and other credentials. Salary range provided and opportunities to support DMV operations.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong knowledge of NC DMV statutes, policies, and procedures.
• Experience interpreting policies and regulations and providing accurate customer service.
• Ability to handle payments and maintain confidentiality.

Responsabilités

• Assist customers with vehicle registrations, title transactions, and credentials.
• Apply NC General Statutes and DMV policies to transactions.
• Issue license plates per requirements.
• Process requests for crash reports and provide access to driving/registration records per privacy laws.
• Accept and process payments for penalties and fees.
• Deliver courteous, professional service and ensure compliant transactions.
• Perform additional duties as assigned.

Connaissances

Customer service

Data analysis

Policy interpretation

Cash handling

Office software

Formation

Bachelor’s degree or equivalent

Outils

Mainframe database

Calculator

Fax machine

Printer

Description du poste

The State of North Carolina Department of Transportation seeks a Program Coordinator I (S) to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with vehicle registrations and related transactions.

The role requires strong technical, administrative, and customer service skills, along with knowledge of NC General Statutes, policies, and procedures guiding titles and other credentials. Salary range provided and opportunities to support DMV operations.