DMV Administrative Specialist: Liability & Driver Records

Department of Transportation; Rocky Mount (NC); On-site; USD 39,000 - 69,000; Full time

Job summary

NC Department of Transportation in North Carolina seeks an Administrative Specialist I (NS) to determine license suspensions and manage related requests, serving customers, insurers, attorneys, and courts. You will handle vehicle registration and driver license issues while learning applicable driving-privilege laws.

The role requires strong communication, data handling, and multitasking abilities, with proficiency in Microsoft Office and a commitment to professional stakeholder relations.

Qualifications

• Experience explaining policies and procedures to a diverse clientele, both in person and over the telephone.
• Working knowledge of Microsoft Office applications (Outlook, Excel, Word).
• Experience analyzing, interpreting, and maintaining reports and/or data.
• Demonstrated ability to multitask effectively between phone and computer systems.
• Experience maintaining professional relationships with internal and external stakeholders.

Responsibilities

• Determine whether driving privileges should be suspended for Failing to Deposit Security after an accident.
• Process suspension requests and releases from customers, subrogation and insurance companies, attorneys, and courts.
• Provide customer service on vehicle registration as well as driver license issues.
• Obtain working knowledge of laws, rules, and regulations related to driving privileges and registration.
• Demonstrate effective processing, decision making, and verbal and written communication skills.

Skills

Customer service

Microsoft Office

Data analysis

Multitasking

Stakeholder relations

Education

High school diploma or GED

Two years related administrative experience

Job description

NC Department of Transportation in North Carolina seeks an Administrative Specialist I (NS) to determine license suspensions and manage related requests, serving customers, insurers, attorneys, and courts. You will handle vehicle registration and driver license issues while learning applicable driving-privilege laws.

The role requires strong communication, data handling, and multitasking abilities, with proficiency in Microsoft Office and a commitment to professional stakeholder relations.