Dive Product Support Specialist – Tech & Customer Care

Garmin Ltd.; Olathe (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Benefits program

Job summary

Garmin Ltd. in the Greater Kansas City area is seeking a full-time Product Support Specialist - Dive to help customers get back to their passions by delivering basic technical support for Garmin’s consumer devices. You will handle calls, emails, chats and web inquiries, escalating issues when needed and ensuring documentation and follow-up are completed.

Core hours are Mon-Fri 8:00am - 5:00pm. The role requires strong communication, problem-solving and teamwork, with a focus on accurate

Qualifications

• High School Diploma or GED.
• Demonstrated customer service expertise.
• Strong verbal, written, and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.
• Must exhibit professionalism and be team-oriented with good time management and follow-up skills.

Responsibilities

• Resolve basic customer concerns via phone, email, chat, and social media.
• Maintain professional interactions with Garmin customers and co-workers.
• Develop knowledge of Garmin product specifications and operations.
• Stay current on policy changes and product offerings.
• Document work accurately and timely in systems.
• Work a consistent schedule as identified by management.

Skills

Customer support

Problem solving

Communication

Teamwork

Time management

Education

High School Diploma or GED

Job description

Garmin Ltd. in the Greater Kansas City area is seeking a full-time Product Support Specialist - Dive to help customers get back to their passions by delivering basic technical support for Garmin’s consumer devices. You will handle calls, emails, chats and web inquiries, escalating issues when needed and ensuring documentation and follow-up are completed.

Core hours are Mon-Fri 8:00am - 5:00pm. The role requires strong communication, problem-solving and teamwork, with a focus on accurate