Automotive Product Support Expert

Garmin; Olathe (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist - Automotive at our U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts, escalating issues when needed.

You will document interactions, follow processes, and work a consistent schedule Mon-Fri 8:00am-5:00pm, collaborating with teammates to ensure timely resolutions and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience and communication skills.
• Technical aptitude and problem-solving ability.
• Ability to work in a team and manage time effectively.
• Familiarity with Garmin products is a plus.

Responsibilities

• Resolve customer concerns via phone, email, chat and social media/web formats.
• Maintain professional interactions with customers and co-workers.
• Become knowledgeable in Garmin product specifications, capabilities and operation.
• Document work accurately and in a timely manner.
• Support a consistent schedule Mon-Fri 8:00am - 5:00pm.
• Collaborate with Garmin associates to achieve goals.

Skills

Customer service experience

Communication skills

Technical aptitude

Teamwork

Time management

Problem solving

Product knowledge interest

Education

High School Diploma or GED

Job description

Garmin is seeking a full-time Product Support Specialist - Automotive at our U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts, escalating issues when needed.

You will document interactions, follow processes, and work a consistent schedule Mon-Fri 8:00am-5:00pm, collaborating with teammates to ensure timely resolutions and customer satisfaction.