Product Support Specialist - Dive

Garmin Ltd.; Olathe (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Benefits program

Job summary

Garmin Ltd. in the Greater Kansas City area is seeking a full-time Product Support Specialist - Dive to help customers get back to their passions by delivering basic technical support for Garmin’s consumer devices. You will handle calls, emails, chats and web inquiries, escalating issues when needed and ensuring documentation and follow-up are completed.

Core hours are Mon-Fri 8:00am - 5:00pm. The role requires strong communication, problem-solving and teamwork, with a focus on accurate

Qualifications

• High School Diploma or GED.
• Demonstrated customer service expertise.
• Strong verbal, written, and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.
• Must exhibit professionalism and be team-oriented with good time management and follow-up skills.

Responsibilities

• Resolve basic customer concerns via phone, email, chat, and social media.
• Maintain professional interactions with Garmin customers and co-workers.
• Develop knowledge of Garmin product specifications and operations.
• Stay current on policy changes and product offerings.
• Document work accurately and timely in systems.
• Work a consistent schedule as identified by management.

Skills

Customer support

Problem solving

Communication

Teamwork

Time management

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Dive at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Core Hours: Mon - Fri 8:00am - 5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English
• Open Water Certification

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program.