Automotive Product Support Expert

Garmin Ltd.; Olathe (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Garmin Ltd. is seeking a full-time Product Support Specialist - Automotive at its U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products through calls, emails, chats and web posts, and escalate issues when needed.

Monday through Friday, 8:00am to 5:00pm; you will document work, stay current on policies, and collaborate with teammates to ensure timely resolutions and high-quality service.

Qualifications

• High School Diploma or GED.
• Demonstrated customer service expertise.
• Proficient verbal, written and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.
• Must exhibit professionalism, be team-oriented and work well with others.

Responsibilities

• Provide basic technical customer support via phone calls, emails, chats and web posts.
• Escalate issues for resolution and document follow-up.
• Become knowledgeable in Garmin product specifications and operation.
• Remain current on policies, procedures, and product offerings.
• Document work accurately and timely and work collaboratively with teammates.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Time management

Education

High School Diploma or GED

Job description

Garmin Ltd. is seeking a full-time Product Support Specialist - Automotive at its U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products through calls, emails, chats and web posts, and escalate issues when needed.

Monday through Friday, 8:00am to 5:00pm; you will document work, stay current on policies, and collaborate with teammates to ensure timely resolutions and high-quality service.