Multilingual Product Support Specialist I (French/English)

Garmin; Olathe (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

Garmin's U.S. headquarters in the Greater Kansas City area seeks a full-time Product Support Specialist 1 to provide basic technical customer support for Garmin consumer products, handling phone, email, chat and web inquiries with professionalism and timely follow-up.

You will escalate issues as needed, document work clearly, and collaborate with teammates to resolve questions while building product knowledge in areas like device specifications and policies.

Qualifications

• Fluency in French in addition to English is required.
• Demonstrated customer service expertise and reliable communication.
• Ability to troubleshoot and resolve basic product issues.
• Strong written and verbal communication; professional interactions with customers and teammates.

Responsibilities

• Provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts.
• Escalate issues for resolution and ensure timely follow-up.
• Document work thoroughly and maintain organized records.
• Build knowledge of Garmin products, specifications and offerings.
• Maintain a consistent and reliable schedule as identified by management.
• Collaborate with teammates to achieve goals and share information openly.

Skills

French fluency

Customer service

Communication skills

Technical troubleshooting

Teamwork

Education

High School Diploma or GED

Job description

Garmin's U.S. headquarters in the Greater Kansas City area seeks a full-time Product Support Specialist 1 to provide basic technical customer support for Garmin consumer products, handling phone, email, chat and web inquiries with professionalism and timely follow-up.

You will escalate issues as needed, document work clearly, and collaborate with teammates to resolve questions while building product knowledge in areas like device specifications and policies.