District Service Manager – Remote Auto Dealer Growth

Mazda Motor Corporation; Clayton (MO); Remote; USD 87,000 - 126,000; Full time

Job summary

District Service Managers serve as the primary liaison with Mazda dealers, guiding service and parts operations to boost customer satisfaction, retention, and profitability. They collaborate with dealership leadership to implement action plans that enhance the customer experience and service efficiency.

The role emphasizes profitability analysis, trend reviews, and cross-functional consultation to drive dealer revenue and Mazda profitability, including marketing support and regional programs.

Qualifications

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience).
• Minimum of 4+ years’ experience with proven success; 2+ years in a sales-related capacity; 3+ years in a leadership role.

Responsibilities

• Act as the direct interface with Mazda dealers to improve customer experience, revenue and profitability.
• Develop action plans with dealership management to enhance service processes and retention.
• Review reports and trends to identify gaps and implement best practices.
• Support marketing messages and dealer merchandising across platforms.

Skills

Dealer relations

Leadership

Sales strategy

Customer experience

Data analysis

Education

Bachelor's degree in business administration, automotive technology, marketing

Tools

Excel

Internet applications

Job description

District Service Managers serve as the primary liaison with Mazda dealers, guiding service and parts operations to boost customer satisfaction, retention, and profitability. They collaborate with dealership leadership to implement action plans that enhance the customer experience and service efficiency.

The role emphasizes profitability analysis, trend reviews, and cross-functional consultation to drive dealer revenue and Mazda profitability, including marketing support and regional programs.