District Route Supervisor - Customer Service Leader

Alsco-Uniforms-6; Salt Lake City (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K Match

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Alsco Uniforms in Salt Lake City, UT is seeking a Route Supervisor to support the Service Department and help manage route districts. The RS reports to the District Manager and will lead a district to deliver excellent customer service, train staff, and supervise RSRs while ensuring safety and adherence to SOPs.

The role involves driving company vehicles, up-selling lines of service, and collaborating with other departments.

Qualifications

• Have and maintain a valid Driver’s License and be 21 years or older.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.

Responsibilities

• Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
• Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
• Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
• Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
• Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
• When running a route, up-sell, cross-sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Skills

Valid Driver's License

Customer Service

Route Sales

English Proficiency

Time Management

Education

High School diploma

Job description

Alsco Uniforms in Salt Lake City, UT is seeking a Route Supervisor to support the Service Department and help manage route districts. The RS reports to the District Manager and will lead a district to deliver excellent customer service, train staff, and supervise RSRs while ensuring safety and adherence to SOPs.

The role involves driving company vehicles, up-selling lines of service, and collaborating with other departments.