Route Operations Lead

Alsco; Birmingham (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct 2

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Job summary

Alsco Uniforms in Birmingham, AL is seeking a Route Supervisor to support the Service Department, helping deliver excellent customer service and assist managing route districts. The RS reports to the District Manager and helps build a highly productive district through training, meetings, and tight supervision.

The role emphasizes maintaining safety and SOP adherence, driving client satisfaction, and leading a team of RSRs to success.

Qualifications

• Have and maintain a valid Driver's License and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Responsibilities

• Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
• Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
• Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
• Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
• Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
• When running a route, up-sell, cross-sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Skills

Customer service

Route sales

Verbal communication

Written communication

Time management

Team player

Education

High School graduation or equivalent

Job description

Alsco Uniforms in Birmingham, AL is seeking a Route Supervisor to support the Service Department, helping deliver excellent customer service and assist managing route districts. The RS reports to the District Manager and helps build a highly productive district through training, meetings, and tight supervision.

The role emphasizes maintaining safety and SOP adherence, driving client satisfaction, and leading a team of RSRs to success.