District Manager, Fast-Casual Restaurant Ops

Baskin-Robbins; Lake Bluff (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Baskin-Robbins is seeking a District Manager to lead and develop store managers across our Illinois market. You will drive operational excellence, ensure customer satisfaction, and steward financial performance through coaching and process improvements.

The role requires 3–5 years in fast casual operations, strong communication, and the ability to train across operations, marketing, and store financials. Travel to stores is expected.

Qualifications

• Must have 3–5 years of successful operational management experience in the fast casual restaurant industry.
• High school diploma or equivalent required.
• Must have strong time management/problem solving skills.
• Ability to become trained across a wide spectrum of competencies (operations, marketing, store financials).

Responsibilities

• Provides leadership for each store manager in the market to ensure customer satisfaction.
• Leads the way by working with each General Manager to deliver restaurant controllable profit and meet targeted flow-thru goals in each restaurant.
• Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed.
• Partners with each GM to continuously grow sales and increase sales over the previous year.
• Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
• Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
• Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy.
• Champions recognition and motivation efforts throughout the market.
• Works to create and maintain a safe environment for both employees and customers.
• Exhibits ownership when working with management teams to resolve Repairs & Maintenance issues, determines causes, identifies trends, and communicate issues forward.

Skills

Leadership

People Management

Communication

Time Management

Problem Solving

Coaching & Development

Financial Management / P&L

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Baskin-Robbins is seeking a District Manager to lead and develop store managers across our Illinois market. You will drive operational excellence, ensure customer satisfaction, and steward financial performance through coaching and process improvements.

The role requires 3–5 years in fast casual operations, strong communication, and the ability to train across operations, marketing, and store financials. Travel to stores is expected.