District Operations Leader - Growth, Coaching & Profit

Baskin-Robbins; Huntley (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Baskin-Robbins is seeking a District Manager to provide strong leadership across multiple stores. You will oversee store managers, drive sales, and uphold brand standards while focusing on problem solving, process improvements, and staff development.

The role demands financial acumen, people development, and the ability to travel across the district to coach teams and ensure operational excellence.

Qualifications

• Must have 3-5 years of successful operational management experience in fast casual restaurants.
• High school diploma or equivalent.
• Strong time management/problem solving skills.
• Ability to become trained across a wide spectrum of competencies (operations, marketing, store financials).
• Financial or math skills needed (P&L, cost of goods, labor, scheduling).
• Must have strong written, verbal, and interpersonal communication skills to positively influence others.
• Demonstrated track record of coaching and development of managerial employees.
• Proficient with restaurant management software and Microsoft Office.

Responsibilities

• Provides leadership for each store manager to ensure customer satisfaction.
• Leads the way by working with each General Manager to deliver restaurant controllable profit and meet targeted flow-thru goals in each restaurant.
• Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed.
• Partners with each GM to continuously grow sales and increase sales over the previous year.
• Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
• Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
• Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy.
• Champions recognition and motivation efforts throughout the market.
• Works to create and maintain a safe environment for both employees and customers.
• Exhibits ownership when working with management teams to resolve Repairs & Maintenance issues, determines causes, identifies trends, and communicate issues forward.

Skills

Operational management

Time management

Problem solving

Communication

Coaching and development

Finance / P&L understanding

Computer literacy

Restaurant software / MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Baskin-Robbins is seeking a District Manager to provide strong leadership across multiple stores. You will oversee store managers, drive sales, and uphold brand standards while focusing on problem solving, process improvements, and staff development.

The role demands financial acumen, people development, and the ability to travel across the district to coach teams and ensure operational excellence.