District Installation Leader: Elevate Customer Experience

The Home Depot; Eagle (ID); On-site; USD 100,000 - 140,000; Full time

Job summary

The Home Depot is seeking a District Installation Manager to lead a team of associates across the install lifecycle, ensuring excellent customer experience and effective project execution. You will oversee pre-install and site inspections, job movement, and service/warranty programs, while addressing escalations and contract scope adjustments.

Reporting to the Branch Install Manager, you will drive continuous improvement in installation processes, coordinate with sales, and manage field

Qualifications

• Bachelor's degree or equivalent in a related field.
• Construction/home improvement industry experience preferred.
• Experience managing residential home improvement install projects.

Responsibilities

• Drive customer experience by enforcing installation standards and guiding an associate team.
• Lead the field install team: hiring, goal setting, performance management, and training.
• Oversee operations using data to hit cycle time, satisfaction, reorder, and margin targets.

Skills

Leadership

Customer focus

Time management

Organizational skills

Business acumen

Collaborative leadership

Partnerships

Ambiguity management

Education

Bachelor's degree or equivalent

Job description

The Home Depot is seeking a District Installation Manager to lead a team of associates across the install lifecycle, ensuring excellent customer experience and effective project execution. You will oversee pre-install and site inspections, job movement, and service/warranty programs, while addressing escalations and contract scope adjustments.

Reporting to the Branch Install Manager, you will drive continuous improvement in installation processes, coordinate with sales, and manage field