Distributor Success Manager - Hybrid Growth

Advertising Specialty Institute; Trevose (PA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paternity/maternity leave

401(k) with company match

Paid holidays, PTO

Onsite amenities and wellness programs

Job summary

ASI is seeking a Distributor Services Specialist in Trevose, PA to partner with new distributor members, understand their business needs, and drive platform adoption to strengthen loyalty. This in-person role reports to the Director of Distributor Services and sits in the distributor sales team.

Responsibilities include guiding members through an 18-month journey, onboarding calls, conducting business reviews, tracking engagement, and partnering with Account Executives on escalations.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 2 years’ business-to-business retention/sales experience required.
• Excellent verbal and written communication skills.
• Microsoft Office Suite proficiency.
• Microsoft Dynamics experience is preferred.
• Bilingual is a plus, collections experience is preferred.

Responsibilities

• Lead new distributor members through onboarding with guidance to build their business.
• Manage onboarding calls scheduled by Sr AEs/AEs via MS Bookings.
• Proactively reach out to discuss successes, challenges and conduct reviews.
• Monitor engagement scores to increase usage of ASI products and services.
• Suggest additional services and resources to meet member needs.
• Respond to questions promptly to boost satisfaction and retention.
• Support retention by reducing cancellation rates and handling past-due calls.
• Deliver product demonstrations with accuracy and quality.
• Attend trade shows as required.
• Partner with Account Executives on escalations as needed.
• Maintain records of daily activities in Microsoft Dynamics.

Skills

B2B sales

Customer relationship management

Verbal communication

Written communication

Microsoft Office

Bilingual

Collections experience

Education

Bachelor’s degree or equivalent

Tools

Microsoft Dynamics

Job description

ASI is seeking a Distributor Services Specialist in Trevose, PA to partner with new distributor members, understand their business needs, and drive platform adoption to strengthen loyalty. This in-person role reports to the Director of Distributor Services and sits in the distributor sales team.

Responsibilities include guiding members through an 18-month journey, onboarding calls, conducting business reviews, tracking engagement, and partnering with Account Executives on escalations.