Partner Success Specialist II — Sales & Account Support (Hybrid)

ADI Global Distribution; Irving (TX); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

401k participation

Paid holidays

Vacation time

Employee discounts

Job summary

ADI Global Distribution is seeking a proactive Partner Success Specialist to act as the primary liaison between Outside Sales Reps and partner accounts. The role focuses on customer satisfaction, operational efficiency, and sales growth by managing partner accounts and coordinating internal processes.

You will support quotes, proposals, and business reviews, analyze sales data, and cultivate strong relationships with customers and suppliers.

Qualifications

• 3+ years of experience in account management, sales support, or customer service.
• Familiarity with Salesforce or similar CRM platforms.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• Experience working with a distributor-based sales model is a plus.

Responsibilities

• Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
• Prepare and manage quotes, proposals, and business reviews to support the sales process.
• Conduct customer research to identify opportunities for deeper engagement and account growth (e.g cross sell, margin expansion, revenue growth).
• Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
• Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
• Adapt day-to-day activities to meet the unique needs of customers.
• Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.
• Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
• Assist with scheduling and coordinating partner meetings with outside sales representatives.

Skills

Account management

CRM experience

MS Office

Tools

Salesforce

Job description

ADI Global Distribution is seeking a proactive Partner Success Specialist to act as the primary liaison between Outside Sales Reps and partner accounts. The role focuses on customer satisfaction, operational efficiency, and sales growth by managing partner accounts and coordinating internal processes.

You will support quotes, proposals, and business reviews, analyze sales data, and cultivate strong relationships with customers and suppliers.