Distribution Customer Service Representative

Expeditors; Lockbourne (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Expeditors in Lockbourne, OH is looking for a full-time Distribution Customer Service Representative. The role requires excellent customer service skills, coordination of freight movement, and communication with various departments. Responsibilities include managing shipments and ensuring fulfillment per client KPIs. The candidate should have knowledge of the global logistics industry and a proactive approach to problem-solving. Join Expeditors to contribute to exceptional customer satisfaction.

Qualifications

• Exceed expectations through proactive problem solving and empathy.
• Complete work with operational excellence and compliance.
• Punctual and organized, able to prioritize tasks.
• Communicate effectively and respond in a timely manner.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service to existing customers.
• Coordinate with other departments to respond to customer needs.
• Manage outbound and inbound shipments.
• Monitor order flow to meet client KPIs.

Skills

Exceptional Customer Service

Job Execution

Reliability

Communication

Knowledge of global logistics industry

Job description

Distribution Customer Service Representative

Full-time

The Expeditors International Columbus, OH branch is in immediate need of a Distribution Customer Service Representative with a record of providing excellent customer service. The successful candidate will be responsible for managing all aspects of ensuring timely and accurate movement of freight and information, while providing exceptional customer service to our wide array of existing customers in the market.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service to existing customers.
• Coordinate with other departments to respond to customer needs.
• Manage outbound, inbound shipments, emails, phone calls, and online meetings.
• Monitor order flow to meet client KPIs and ensure full and accurate order fulfillment.
• Schedule inbound shipments and determine labor required for tasks.

Qualifications

• Exceptional Customer Service: Exceeds expectations, proactive problem solving, empathy, and continuous improvement.
• Job Execution: Completes quality work, operational excellence, compliance with policies, and government regulations.
• Reliability: Meets deadlines, punctual, organized, prioritizes tasks, and supports others.
• Communication: Effective listening, professional verbal and written communication, timely response via phone and email.
• Culture: Exhibits and promotes the company’s 10 cultural attributes.
• Personal Growth and Development: Participates in training, completes at least 52 hours of relevant training per year, and pursues professional development goals.
• Knowledge of global logistics industry.

Physical Demands

• Standard office equipment: computer, keyboard, mouse, phone, fax/copy/scan machine.
• Write with pencil/pen/marker.
• Work both at a desk and in the warehouse.
• Attend meetings in alternate locations (conference rooms).

Job Location

Expeditors International, Columbus, OH

EEO Statement

All information will be kept confidential according to EEO guidelines.