Customer Service Agent

Expeditors; Milpitas (CA); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Paid vacation

Holidays

Flexible days

Sick time

401(k) match

ESPP

Health Savings Account

Life and disability insurance

Parental leave

DC FSA

Employee Assistance Program

Learning & Development

Educational assistance

Job summary

Expeditors is seeking a Warehouse Associate to support the Distribution Manager by ensuring safe, compliant, and efficient warehouse operations. You will oversee all shipment handling activities to meet regulatory requirements and service cut-offs while delivering reliable, high-quality service that meets customer and business commitments.

Responsibilities include processing customer orders, generating required paperwork, tracing orders, maintaining customer and vendor relationships, and

Qualifications

• Experience in inventory control and/or distribution operations.
• 2 years related experience and/or training; or equivalent combination.
• Fluent in operational English (oral and written).

Responsibilities

• Process and input of all customer orders daily.
• Generate paperwork for customer work orders and check special requests.
• Trace orders and notify customers of activity.
• Maintain relationships with customers by responding to inquiries and complaints.
• Meet regulatory and policy standards and KPI targets.
• Ensure smooth and timely freight process flow.
• Oversee cycle counts and inventory accuracy.

Skills

Interpersonal skills

Organizational skills

Operational English

Education

High school degree

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time‑definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position:

To support the Distribution Manager by ensuring safe, compliant, and efficient warehouse operations—overseeing all shipment handling activities to meet regulatory requirements and service cut‑offs—while delivering reliable, high‑quality service that meets customer and business commitments.

Major Duties and Responsibilities:

• Daily process and input of all customer orders
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests
• Trace orders as required and notifies customers of any activity concerning their order.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Meet KPI standards, as per the company’s procedures
• Ensure smooth and timely freight process flow
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Oversees all paperwork associated with orders and maintain the corresponding files
• Attend training classes when required and meet company standards of 52 hours training per year per employee.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Maintain the level of appearance of the warehouse expected by the Expeditors culture
• Check for and verify all documentation while completing required processes accurately and efficiently
• Unload and load cargo in a safely, accurately and efficiently
• Arrange for the transfer of cargo using radio, telephone and computer communication
• Responsible for updating and entering event codes when necessary
• When instructed, responsible for conducting cycle counts, physical inventories and the overall accuracy of the inventory stored within the facility.

Knowledge:

Expeditors company policies and procedures.

Expeditors products and services

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro‑active, strong organizational skills.

Fluent in operational English, both oral and written

Behaviors:

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Meet company standards of 52 hours training per year

LOCAL APPLICANTS ONLY

Qualifications

Education (preferred level) high school degree

2 years related experience and/or training; or equivalent combination of education and experience.

Previous experience in inventory control and/or distribution operations

Additional Information

Expected Hourly Range: $22.00 – $30.00

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.