Logistics Customer Experience Specialist

Expeditors; Lockbourne (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Expeditors in Lockbourne, OH is looking for a full-time Distribution Customer Service Representative. The role requires excellent customer service skills, coordination of freight movement, and communication with various departments. Responsibilities include managing shipments and ensuring fulfillment per client KPIs. The candidate should have knowledge of the global logistics industry and a proactive approach to problem-solving. Join Expeditors to contribute to exceptional customer satisfaction.

Qualifications

• Exceed expectations through proactive problem solving and empathy.
• Complete work with operational excellence and compliance.
• Punctual and organized, able to prioritize tasks.
• Communicate effectively and respond in a timely manner.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service to existing customers.
• Coordinate with other departments to respond to customer needs.
• Manage outbound and inbound shipments.
• Monitor order flow to meet client KPIs.

Skills

Exceptional Customer Service

Job Execution

Reliability

Communication

Knowledge of global logistics industry

Job description

Expeditors in Lockbourne, OH is looking for a full-time Distribution Customer Service Representative. The role requires excellent customer service skills, coordination of freight movement, and communication with various departments. Responsibilities include managing shipments and ensuring fulfillment per client KPIs. The candidate should have knowledge of the global logistics industry and a proactive approach to problem-solving. Join Expeditors to contribute to exceptional customer satisfaction.