Logistics Customer Service Agent

Expeditors; Romulus (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

401(k) Retirement Plan

Employee Stock Purchase Plan

Training and Education Program

Job summary

Expeditors is seeking dedicated candidates for a position requiring strong customer service skills and the ability to process shipping documentation.

The ideal applicant will have a high school diploma and a desire for career development within a Fortune 500 company. Responsibilities include updating shipment information, maintaining compliance, and contributing to customer satisfaction.

Expeditors offers excellent employee benefits and personal development opportunities.

Qualifications

• Must have excellent customer service skills and emotional resilience.
• Effective communication skills necessary to obtain positive results.
• Candidates should be detail-oriented and organized.

Responsibilities

• Prepare and process necessary documentation for shipments.
• Update shipment information accurately.
• Maintain compliance with internal policies and government regulations.

Skills

Customer service skills

Communication skills

Attention to detail

Organizational skills

Proficient in Microsoft Office

Education

High School Diploma

Bachelor's degree in Business or related field

Job description

Job Description

Major Duties and Responsibilities

• Prepare, handle, and process documentation—including house and master airway bills, commercial documents and customs/regulatory documents
• Update shipment information in a timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions in customer’s supply chain
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOPs, rate shells and tariffs
• Contribute to maintaining strong vendor relationships—airlines, trucking companies and others
• Maintain compliance standards at all times—including internal policies and procedures, external government regulations and customer requirements
• Meet key performance indicators in support of department, branch, product and company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions to Management based on established guidelines and procedures when necessary

Personal Development

• Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
• Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
• Meet company standards of 52 hours training per year per employee
• Complete mandatory training when required
• Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute

Culture

• The mission at Expeditors is to be the best customer service focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer service
• We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed
  • Adhere to and participate in the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

Minimum Qualifications

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others
• Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Fluent in English
• Candidate must be located in the US in the local market

Desired Qualifications

• Bachelor’s degree in Business, Supply Chain/Logistics or related field is preferred, but not required
• One year of work experience in a customer service related role

Additional Information

• Pay is commensurate with experience and the type of work issued
• These positions establish the base for a variety of future career opportunities
• Expeditors offers excellent benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Education Program