Distribution Customer Service Agent

Expeditors; Edison (NJ); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

401(k) matching

Health and Life Insurance

Stock Purchase Plan

Training and Professional Development

Job summary

Expeditors in Edison, NJ is seeking a detail‑oriented Customer Service professional to manage daily orders, invoicing, and reporting. You will coordinate with Transportation and Operations to expedite shipments, maintain accurate inventory records, and provide timely updates to customers.

The role requires teamwork, reliability, and strong problem‑solving skills in a fast-paced logistics environment. Experience of 6 months to 1 year in similar duties and proficiency with standard software is

Qualifications

• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• History of excellent attendance practices.
• Proven ability to work as part of a team, under high pressure and tight deadline.
• Willing to put in extra hours, as required.
• Well-organized, innovative, self-motivated.
• Fully proficient with various software applications preferably with a base knowledge of inventory control.

Responsibilities

• Daily process and input of all customer orders and distribution accounts.
• Provides daily operational reports that are accurate and timely.
• Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders.
• Assists others in their duties with all distribution accounts.
• Performs invoicing through ETMS.
• Conducts billings, including associated back-up and documentation.
• Maintains excellent working relationships with customers.

Skills

Customer service

Teamwork

Attention to detail

Communication

Problem solving

Tools

ERP/Inventory software

MS Office

Job description

• Compensation: USD 48000 - USD 51000 - yearly

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionalsin a worldwide network of over 300 locations across six continents. Expeditorssatisfies the increasingly sophisticated needs of international trade throughcustomized solutions and seamless, integrated information systems.

Our services include the consolidation and forwarding of air or ocean freight,customs brokerage, vendor consolidation, cargo insurance, time-definitetransportation, order management, warehousing, distribution and customizedlogistics solutions. Expeditors is headquartered in Seattle, Washington.

We believe our employees are our greatest competitive advantage, by focusing onour values and culture we make Expeditors' greatest competitive advantage inglobal supply chain services.

You'd be surprised how far we'll go for you.

Job Description

Customer Service:

Relationships:

• Daily process and input of all customer orders and distribution account (s).
• Provides daily operational reports that are accurate and timely.
• Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records.
• Assists others in their duties with all distribution accounts.
• Performs invoicing through ETMS.
• Conducts billings, including associated back-up and documentation.
• Provides daily operational reports that are accurate and timely.
• Performs daily data entry for receiving, order allocation, shipping and inventory management.
• Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.
• Inputs all receipts, putaways, moves, picks, shipments and cycle counts
• Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Provides support with other miscellaneous projects, filing and research.
• Oversees all paperwork associated with orders and maintain the corresponding files.
• Maintains a current and accurate procedures manual that details the processing requirements for each account.
• Answers phone calls and operate various types of machines and computers necessary to perform duties.
• Effectively corresponds with customers as required. Provides support with other miscellaneous projects, filing and research.

Qualifications

• Six months to one year related experience and/or training; or equivalent combination of education and experience
• History of excellent attendance practices
• Proven ability to work as part of a team, under high pressure and tight deadline
• Willing to put in extra hours, as required
• Well-organized, innovative, self-motivated
• Fully proficient with various software applications preferably with a base knowledge of inventory control.

Additional Information

All your information will be kept confidential according to EEO guidelines.

• Matching 401(k) plan
• Health, Life and Long Term Disability Insurance provided - full premiums paid by Expeditors
• Stock Purchase Plan
• Training and Personnel Development Program

Job Location