Distribution Agent

Expeditors; Humble (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors is seeking a logistics customer service professional to ensure efficient daily operation of distribution accounts. You will handle orders, generate reports, manage inventory and coordinate invoicing with vendors and customers.

The role requires English fluency, basic MS Office skills, and 6 months to 1 year of related experience or training; hazardous materials certification is a plus.

Qualifications

• Understanding transportation processes of all models is a plus.
• Hazardous Materials certification (preferred).
• Good computer skills including MS Excel and MS Word.
• Fluent in English.
• 6 months to 1 year related experience and/or training.
• Meet company standards of 52 hours training per year, including leadership training.
• Excellent organizational skills and time management.
• Positive and willing to help attitude.
• Effective interpersonal and communication abilities.

Responsibilities

• Input and process customer orders daily.
• Provide daily operational reports accurately and timely.
• Generate paperwork for work orders and post inventory records.
• Data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders and notify customers of activity.
• Ensure accurate client and vendor billing.
• Maintain damage records and backorder logs.
• Provide documents to warehouse staff for receiving and shipping.
• Liaise between warehouse, customer accounts, invoicing and credit information.
• Contribute to strong vendor relationships (trucking companies, etc.).
• Support miscellaneous projects, filing and research.
• Compliance with OPS and external regulations or customer policies.
• Escalate problems to Management when necessary.

Skills

Fluent English

Organizational skills

Interpersonal skills

Time management

Customer service

Attention to detail

Tools

MS Excel

MS Word

Job description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.

Major Duties and Responsibilities

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notify customers of activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research
• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirement.
• Escalation of problems to Management when necessary.

Qualifications

• Understanding transportation process of all models is a plus
• Hazardous Materials certification (preferred)
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Meet company standards of 52 hours training per year, including as needed management/leadership training
• Excellent organizational skills, time management skills in addition to a professional manner
• Positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus