Dispute Resolution Specialist - Customer Experience

VetJobs; Plano (TX); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) match

Life insurance

Disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America is seeking a Dispute Resolution Associate in Plano, Texas. You will investigate and respond to customer credit disputes, review accounts for accuracy, and identify process improvements to enhance customer experience.

You will work with multiple departments to mitigate risk and drive satisfaction while maintaining SLA targets. Minimum 2–4 years in call center or customer support roles with knowledge of credit reporting and procedures, and a High School diploma or GED are

Qualifications

• 2–4 years of related experience in a call center or customer support environment, including Collections, Servicing, Credit, or Funding functions, as well as customer service and escalation resolution experience.
• Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred.
• High School diploma or GED required.
• Strong time management and organizational skills, with the ability to manage competing priorities and multiple customer issues effectively.
• Ability to follow procedures, apply guidance, and exercise sound judgment in handling customer issues.
• Ability to learn and navigate multiple systems, tools, and databases efficiently.

Responsibilities

• Investigate accounts for accuracy in connection with the credit dispute request and respond promptly to the customer through the related dispute channel (mail or credit bureau).
• Manage individual productivity to ensure both production and SLA targets are met.
• Partner with various departments/teams to solve intricate problems, mitigate business risk, and drive customer satisfaction.
• Assist in identifying process improvements to positively impact customer experience and drive operational improvements.
• Report trends and/or service issues to the leadership team and corresponding departments.

Skills

Call center experience

Credit knowledge

Time management

System navigation

Customer escalation

FCRA knowledge

Education

High School/GED

Tools

CRM systems

Credit dispute tools

Job description

Hyundai Capital America is seeking a Dispute Resolution Associate in Plano, Texas. You will investigate and respond to customer credit disputes, review accounts for accuracy, and identify process improvements to enhance customer experience.

You will work with multiple departments to mitigate risk and drive satisfaction while maintaining SLA targets. Minimum 2–4 years in call center or customer support roles with knowledge of credit reporting and procedures, and a High School diploma or GED are