Dispute Resolution Associate - (260000JC) - Plano, TX

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Plano (TX)

On-site

USD 49,000 - 73,000

Full time

37 hours ago

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Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) match

Life insurance

Disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America is seeking a Dispute Resolution Associate in Plano, Texas. You will investigate and respond to customer credit disputes, review accounts for accuracy, and identify process improvements to enhance customer experience.

You will work with multiple departments to mitigate risk and drive satisfaction while maintaining SLA targets. Minimum 2–4 years in call center or customer support roles with knowledge of credit reporting and procedures, and a High School diploma or GED are

Qualifications

2–4 years of related experience in a call center or customer support environment, including Collections, Servicing, Credit, or Funding functions, as well as customer service and escalation resolution experience.
Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred.
High School diploma or GED required.
Strong time management and organizational skills, with the ability to manage competing priorities and multiple customer issues effectively.
Ability to follow procedures, apply guidance, and exercise sound judgment in handling customer issues.
Ability to learn and navigate multiple systems, tools, and databases efficiently.

Responsibilities

Investigate accounts for accuracy in connection with the credit dispute request and respond promptly to the customer through the related dispute channel (mail or credit bureau).
Manage individual productivity to ensure both production and SLA targets are met.
Partner with various departments/teams to solve intricate problems, mitigate business risk, and drive customer satisfaction.
Assist in identifying process improvements to positively impact customer experience and drive operational improvements.
Report trends and/or service issues to the leadership team and corresponding departments.

Skills

Call center experience

Credit knowledge

Time management

System navigation

Customer escalation

FCRA knowledge

Education

High School/GED

Tools

CRM systems

Credit dispute tools

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On‑Site" at the location detailed in the job post.

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

What You Will Do

The Dispute Resolution Associate is responsible for investigating and responding to credit disputes received from customers. This role performs account reviews, responds to customer disputes, and identifies system and/or process related opportunities for operational improvement.

How You Will Make An Impact

Investigate accounts for accuracy in connection with the credit dispute request and respond promptly to the customer through the related dispute channel (mail or credit bureau).

Manage individual productivity to ensure both production and SLA targets are met.

Partner with various departments/teams to solve intricate problems, mitigate business risk, and drive customer satisfaction.

Assist in identifying process improvements to positively impact customer experience and drive operational improvements.

Report trends and/or service issues to the leadership team and corresponding departments.

Auto req ID

483310BR

Minimum Education Required

High School/GED

What You Will Bring To The Role

Minimum 2–4 years of related experience in a call center or customer support environment, including Collections, Servicing, Credit, or Funding functions, as well as customer service and escalation resolution experience.
Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred.
High School diploma or GED required.
Strong time management and organizational skills, with the ability to manage competing priorities and multiple customer issues effectively.
Ability to follow procedures, apply guidance, and exercise sound judgment in handling customer issues.
Ability to learn and navigate multiple systems, tools, and databases efficiently.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights