Credit Dispute Specialist

Hyundai Capital; Plano (TX); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) matching

Life & disability insurance

Wellbeing benefits

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America is seeking a Dispute Resolution Associate to investigate and respond to customer credit disputes, review accounts, and identify opportunities to improve processes. You will work cross-functionally to resolve issues, mitigate risk, and drive customer satisfaction while handling multiple systems.

This role requires 2–4 years in a call center or similar setting and knowledge of credit reporting practices.

Qualifications

• Minimum 2–4 years of related experience in a call center or customer support environment, including Collections, Servicing, Credit, or Funding functions, as well as customer service and escalation resolution experience.
• Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred.
• High School diploma or GED required.

Responsibilities

• Investigate accounts for accuracy in connection with the creditdisputerequest and respond promptly to the customer through the relateddisputechannel (mail or credit bureau).
• Manage individual productivity to ensure both production and SLA targets are met.
• Partner with various departments/teams to solve intricate problems, mitigate business risk, and drive customer satisfaction.
• Assist in identifying process improvements to positively impact customer experience and drive operational improvements.
• Report trends and/or service issues to the leadership team and corresponding departments

Skills

Call center experience

Dispute resolution

Credit reporting knowledge

Time management

Education

High School diploma or GED

Job description

Hyundai Capital America is seeking a Dispute Resolution Associate to investigate and respond to customer credit disputes, review accounts, and identify opportunities to improve processes. You will work cross-functionally to resolve issues, mitigate risk, and drive customer satisfaction while handling multiple systems.

This role requires 2–4 years in a call center or similar setting and knowledge of credit reporting practices.