Dispute Resolution Associate

Hyundai Capital; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vehicle perks (monthly allowance)

Comprehensive health coverage

Employer-funded HSA contributions

401(k) with company match

Company-paid life and disability

Wellbeing and leadership programs

Paid Volunteer Time Off

Job summary

Hyundai Capital America (HCA) in Irvine, CA, seeks a Dispute Resolution Associate to investigate and respond to customer credit disputes. You will review accounts, address disputes, and identify process improvements to enhance operational efficiency.

The role emphasizes timely responses, collaboration across departments, and maintaining strong customer satisfaction while meeting production and SLA targets. A 2–4 year background in a call center or related customer support function is expected.

Qualifications

• Minimum 2–4 years of related experience in a call center or customer support environment.
• Experience in Collections, Servicing, Credit, or Funding functions is preferred.
• Strong ability to follow procedures and escalate when needed.

Responsibilities

• Investigate credit disputes from customers and respond via the dispute channel.
• Perform account reviews and respond to customer disputes.
• Identify system or process opportunities for operational improvement.
• Manage productivity to meet production and SLA targets.
• Collaborate with other departments to solve complex problems and mitigate risk.

Skills

Customer service

Time management

Organizational skills

Systems navigation

Education

High School diploma or GED

Job description

Job Description - Dispute Resolution Associate (260000JB)

Job Description

Dispute Resolution Associate - ( 260000JB )

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Dispute Resolution Associate is responsible forinvestigating and responding to credit dispute s received from customers. This role performs account reviews, respon dsto customer dispute s, and identifies system and/or process related opportunities for operational improvement.

HOW YOU WILL MAKE AN IMPACT

Investigate accounts for accuracy in connection with the creditdisputerequest and respond promptly to the customer through the relateddisputechannel (mail or credit bureau).

Manage individual productivity to ensure both production and SLA targets are met.

Partner with various departments/teams to solve intricate problems, mitigate business risk, and drive customer satisfaction.

Assistinidentifyingprocess improvements to positivelyimpactcustomer experience and drive operational improvements.

Report trendsand/or service issues to the leadership team and corresponding departments.

WHAT YOU WILL BRING TO THE ROLE

Minimum 2–4 years of related experience in a call center or customer support environment, including Collections, Servicing, Credit, or Funding functions, as well as customer service and escalation resolution experience.

Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred.

High School diploma or GED required.

Strong time management and organizational skills, with the ability to manage competing priorities and multiple customer issues effectively.

Ability to follow procedures, apply guidance, and exercise sound judgment in handling customer issues.

Ability to learn and navigate multiple systems, tools, and databases efficiently.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

Comprehensive health coverage – medical, dental, and vision plans

Employer-funded HSA contributions to help reduce healthcare costs

401(k) with company match and immediate vesting from day one

100% company-paid life and disability insurance

Wellbeing benefits including fitness and health resources

Leadership programs and career development that support continuous learning

Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.