Dispute Resolution Specialist: Investigate & Improve

HYUNDAI Translead, Inc; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vehicle perks – monthly vehicle Allow/

Comprehensive health coverage

Employer-funded HSA contributions

401(k) with company match

Company-paid life and disability

Wellbeing benefits

Leadership programs and career develop

Paid Volunteer Time Off

Job summary

Hyundai Capital America is seeking a Dispute Resolution Associate to investigate credit disputes, review accounts, and respond promptly to customers across dispute channels. The role focuses on improving processes and reducing risk while maintaining strong customer satisfaction.

The position requires 2–4 years of call center or customer support experience, a basic understanding of credit reporting, and a high school diploma or equivalent.

Qualifications

• 2–4 years of related experience in a call center or customer support environment, including Collections, Servicing, Credit, or Funding functions, as well as customer service and escalation resolution experience.
• Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred.
• High School diploma or GED required.

Responsibilities

• Investigate credit disputes and respond to customers via mail or credit bureau channels.
• Meet productivity and SLA targets through effective workload management.
• Collaborate with multiple departments to resolve issues and mitigate risk.
• Identify process improvements to enhance customer experience and operational efficiency.
• Monitor trends and report service issues to leadership.

Skills

Time management

Organizational skills

Customer service

Education

High School diploma or GED

Job description

Hyundai Capital America is seeking a Dispute Resolution Associate to investigate credit disputes, review accounts, and respond promptly to customers across dispute channels. The role focuses on improving processes and reducing risk while maintaining strong customer satisfaction.

The position requires 2–4 years of call center or customer support experience, a basic understanding of credit reporting, and a high school diploma or equivalent.