Dispensary Shift Lead: Sales & Customer Experience

High Profile; Springfield (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Short- & Long-Term Disability

Life Insurance

Paid time off

Employee discount

401(k)

Holiday Pay

Company swag

Job summary

C3 Industries, owner of the High Profile Cannabis Shop, seeks a Shift Lead for our Springfield, IL location. You will oversee daily store operations, guide customers through product selection, and drive sales while ensuring compliance with state rules.

This full-time role reports to store leadership and involves cash handling, POS use, and team coordination. The position requires a 3+ year customer service background, readiness to work nights/weekends, and the ability to pass a background check.

Qualifications

• 3+ years' customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant.
• Experience with POS systems and cash handling practices.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and be 21 years of age or older.
• Knowledge of state and local regulations preferred.

Responsibilities

• Greet customers on entry and perform ID verification.
• Meet or exceed sales targets and conversion rates as defined by store leadership.
• Assist customers with state-required forms and update POS data.
• Maintain a clean, stocked sales floor and manage downtime tasks.
• Educate customers on cannabis products and suggested genetics.
• Process online orders quickly while ensuring compliance and customer satisfaction.
• Serve as a role model for sales and customer service.
• Handle complaints professionally with management support.
• Maintain product knowledge and stay updated on cannabis trends and regulations.
• Operate POS systems and handle daily cash following company policies.
• Open and close the store, assist with inventory counts, and product intake.
• Participate in meetings and suggest improvements for opportunities and training.

Skills

Customer service

Retail operations

POS systems

Cash handling

Communication skills

Multi-tasking

Team collaboration

Education

High school diploma or GED

Tools

POS hardware/software

Inventory management system

Job description

C3 Industries, owner of the High Profile Cannabis Shop, seeks a Shift Lead for our Springfield, IL location. You will oversee daily store operations, guide customers through product selection, and drive sales while ensuring compliance with state rules.

This full-time role reports to store leadership and involves cash handling, POS use, and team coordination. The position requires a 3+ year customer service background, readiness to work nights/weekends, and the ability to pass a background check.