Cannabis Retail Shift Lead | Customer Experience & Sales

C3 Industries; Springfield (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical Dental Vision Insurance

Disability Insurance

Life Insurance

Paid time off

Employee discount

401(k)

Holiday Pay

Company Swag

Job summary

C3 Industries is seeking a Shift Lead to supervise store operations in Springfield, IL and actively drive sales. You will greet customers, verify IDs, meet sales targets, manage POS transactions, stock the floor, and uphold state compliance.

This full-time role requires strong leadership and communication, including evening/weekend shifts. Compensation is $19.00 per hour with benefits such as medical, dental, vision, disability, life insurance, 401(k), PTO, and employee discounts.

Qualifications

• 3+ years of customer service experience.
• High school diploma or GED.
• Experience opening/closing a retail store or restaurant preferred.
• Experience with POS systems and cash handling practices.
• Commitment to reaching KPIs regularly.
• Ability to multitask and work independently.
• Strong written and spoken communication skills.
• Knowledge of state/local regulations preferred.
• Willingness to work nights, weekends, and some holidays.
• Must pass a background check and be 21 years or older.

Responsibilities

• Greet customers and verify IDs.
• Meet or exceed sales targets and conversion goals.
• Assist customers with questions on forms and update POS data.
• Maintain showroom and stock levels; delegate tasks as needed.
• Educate customers on cannabis products and effects.
• Process online orders quickly while ensuring compliance.
• Model excellent sales and customer service behaviors.
• Handle complaints professionally with management support.
• Keep product knowledge up to date with trends and regulations.
• Operate POS, manage cash, and follow cash handling policies.
• Open/close the store, assist with product intake and inventory.
• Participate in meetings and suggest improvements.
• Ensure compliance with policies, security, and schedules.
• Support training for staff on duties and sales tactics.

Skills

Customer service

Sales targets

Communication

Leadership

Multitasking

Independence

Flexible hours

Background check

Age 21+

Regulatory knowledge

Education

High School Diploma

Tools

POS systems

Cash handling

Job description

C3 Industries is seeking a Shift Lead to supervise store operations in Springfield, IL and actively drive sales. You will greet customers, verify IDs, meet sales targets, manage POS transactions, stock the floor, and uphold state compliance.

This full-time role requires strong leadership and communication, including evening/weekend shifts. Compensation is $19.00 per hour with benefits such as medical, dental, vision, disability, life insurance, 401(k), PTO, and employee discounts.