Cannabis Retail Shift Lead — Drive Sales & Service

C3 Industries; Shelbyville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Short- & Long-Term Disability Ins.

Life Insurance

Paid time off

Employee discount

401(k)

Holiday Pay

Company Swag

Job summary

C3 Industries, a multi-state cannabis company, is opening a brand-new High Profile Cannabis Shop in Shelbyville, KY. The Shift Lead will oversee store operations alongside management, drive sales, and ensure compliance in a full-time role.

The position requires leadership, strong customer service, and knowledge of POS and cannabis regulations. Hours are 9am–9pm, seven days a week; the new location will open later this fall.

Qualifications

• 3+ years' customer service experience.
• High school diploma or GED.
• Experience opening and closing a retail store or restaurant.
• Experience with POS systems and cash handling.
• Able to pass background check and 21+ years old.
• Willingness to work nights, weekends, and some holidays.
• Knowledge of state/local regulations preferred.

Responsibilities

• Greet customers upon entry and verify IDs.
• Meet or exceed sales targets and conversion goals.
• Assist customers with state-required forms and update POS data.
• Maintain waiting room and sales floor, and supervise stocking.
• Educate customers on cannabis products and effects.
• Process online orders quickly while ensuring compliance.
• Model excellent sales and customer service for staff.
• Handle complaints professionally with management support.
• Maintain product knowledge and cannabis trends awareness.
• Operate POS and manage daily cash handling.
• Open/close the store and assist with inventory counts.
• Participate in team meetings and suggest improvements.
• Ensure compliance with policies, dress codes, schedules.
• Enforce policies and represent the store when leadership absent.
• Train current and new employees on duties and POS usage.
• Participate in tips pooling as assigned by management.

Skills

Customer service

POS systems

Cash handling

Multitasking

Communication

Independence

Regulatory knowledge

Night/weekend shifts

Education

High school diploma or GED

Tools

POS system

Job description

C3 Industries, a multi-state cannabis company, is opening a brand-new High Profile Cannabis Shop in Shelbyville, KY. The Shift Lead will oversee store operations alongside management, drive sales, and ensure compliance in a full-time role.

The position requires leadership, strong customer service, and knowledge of POS and cannabis regulations. Hours are 9am–9pm, seven days a week; the new location will open later this fall.