Cannabis Retail Shift Lead - Drive Sales & Service

High Profile; Shelbyville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid time off

401(k)

Job summary

High Profile at C3 Industries in Shelbyville, KY is hiring a full-time Shift Lead to oversee store operations, drive sales, and ensure compliance. You will greet customers, supervise staff, manage POS and cash handling, open/close the store, and support daily tasks to deliver an exceptional retail experience.

The role requires 3+ years in customer service, familiarity with POS systems, and willingness to work evenings, weekends, and holidays.

Qualifications

• 3+ years of customer service experience.
• Strong communication and interpersonal skills.
• Experience opening/closing a retail store or restaurant is a plus.
• Experience with POS systems and cash handling.

Responsibilities

• Greet customers and verify IDs upon entry.
• Meet or exceed sales targets and conversion goals.
• Assist customers with questions on forms and update POS data.
• Maintain and stock the sales floor and waiting area.
• Educate customers on cannabis products and effects.
• Process online orders quickly while ensuring compliance.
• Model excellent customer service and sales techniques.
• Handle complaints professionally with management support.
• Maintain product knowledge and stay current on cannabis regulations.
• Use POS systems accurately and manage daily cash.

Skills

Customer service

Communication

Sales-driven

Cash handling

Education

High school diploma or GED

Tools

POS systems

Job description

High Profile at C3 Industries in Shelbyville, KY is hiring a full-time Shift Lead to oversee store operations, drive sales, and ensure compliance. You will greet customers, supervise staff, manage POS and cash handling, open/close the store, and support daily tasks to deliver an exceptional retail experience.

The role requires 3+ years in customer service, familiarity with POS systems, and willingness to work evenings, weekends, and holidays.