Dispensary Associate Lead — Customer Experience Leader

FarmaceuticalRX; Dayton (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health/Vision/Dental insurance with Hs

Employee Assistance Program (EAP)

401K with 1% Match

Employee discounts

Paid time off (PTO)

Paid Holidays

Paid sick time

Job summary

FarmaceuticalRX in Dayton, OH, seeks a Dispensary Associate Lead to help manage daily dispensary operations and deliver exceptional customer service. The role includes supervisory duties when the GM/AGM are absent, staff scheduling, and guiding Dispensary Associates to meet sales and compliance goals.

You will support promotional efforts, assist with inventory and cash control, and help uphold high operational standards across the team.

Qualifications

• Flexible schedule availability including nights, weekends and holidays.
• Previous leadership/supervisory experience.
• Must be 21 years of age.
• High School Diploma or GED required.
• Exemplary customer service skills.
• Exceptional leadership ability.
• Ability to pass state and federal criminal background checks.
• Basic math skills and comfort handling cash and transactions.
• Proficiency with technology and ability to learn new systems quickly.

Responsibilities

• Core Competencies & Leadership: Serve as a subject matter expert across all Dispensary Associate core competencies. Provide leadership, guidance, and coaching to Dispensary Associates to support consistent, compliant operations.
• Customer Service & Patient Experience: Greet customers and verify identity using valid driver’s licenses and registry cards; confirm recommendation status and assist with product selection and education. Deliver prompt, courteous, and knowledgeable customer service while communicating current promotions and responding to product-related inquiries. Support efficient customer flow throughout the dispensary and assist with queue management to minimize wait times.
• Transaction Processing & Compliance: Process customer orders using handheld scanners, Dutchie, OAARS, and all systems; manually enter data when required. Accurately package products in accordance with state regulations and company standards. Accept and process payments securely, ensuring transactions are properly logged on Daily Register Sheets. Complete all required documentation accurately and in compliance with state regulations and internal policies.
• Inventory & Cash Management: Maintain organized, compliant storage of product inventory and assist with daily AM/PM inventory counts. Support Inventory Control Specialists as needed to ensure accuracy and compliance. Secure cash appropriately in safes or vaults and assist with preparation for scheduled cash pickups.
• Supervisory & Operational Support: Assist management with employee scheduling, onboarding, and training; provide day-to-day coaching and support to Dispensary Associates. Open and close the dispensary and manage employees in the absence of the General Manager (GM) or Assistant General Manager (AGM), ensuring all operational, compliance, and security procedures are followed. Resolve routine customer concerns, including returns, payment issues, and general inquiries, while maintaining a high standard of service. Apply effective problem-solving and de-escalation techniques to support positive customer and team interactions.
• Systems & Technical Proficiency: Operate registers, tabletop scanners, handheld scanners, and other required equipment with accuracy and confidence. Demonstrate proficiency in MJ
• Housekeeping: Support the cleanliness and organization of the facility in accordance with company policies and regulatory standards.
• Other Duties: Perform additional duties as assigned to support efficient, compliant, and patient-focused operations

Skills

Leadership experience

Customer service

Cash handling

Technology literacy

Education

High School Diploma or GED

Tools

Dutchie

OAARS

Job description

FarmaceuticalRX in Dayton, OH, seeks a Dispensary Associate Lead to help manage daily dispensary operations and deliver exceptional customer service. The role includes supervisory duties when the GM/AGM are absent, staff scheduling, and guiding Dispensary Associates to meet sales and compliance goals.

You will support promotional efforts, assist with inventory and cash control, and help uphold high operational standards across the team.